Customer Service Officer (Student)

About the job

Suspicious ships worldwide and keeps opening stores in new countries, so there are always more customers with questions than there are hours in a day.

You join our customer service team for about a day a week, and you step up when it gets busy: Black Friday, sales, drops and events. You answer customers, keep them posted on their orders and help the team stay on top of the inbox.

What you'll be doing

• Be a day-to-day contact for our customers

• Keep people updated on their orders before they have to chase us

• Help handle returns and exchanges

• Flag the questions that keep coming back, so the team can fix the cause

• Work in Gorgias, Shopify and Excel

• Be there when it counts: Black Friday, sales, drops and events, when the inbox doubles overnight

What you bring

• You are a student, available around a day a week and able to do more during our peak periods

• Strong communication skills, written and spoken, because you'll be communicating a LOT

• Fluent in English & Dutch

• No problem or issue left unseen, everything handled on time

• Doing ten things at once? Easy. You keep your head and know what matters first

• Comfortable in Excel, a sheet does not scare you

• AI-savvy, you already use tools like ChatGPT and see where they save you time

• Able to work independently and focused, but genuinely a team player

• Hands-on and energized by a start-up environment where things shift fast

• A feel for the Suspicious Antwerp brand and the streetwear world it lives in

• Based in Belgium and able to work from our HQ in Antwerp

Nice to have, no dealbreaker ;)

• Experience with Gorgias or another helpdesk tool

• Hands-on with Shopify

• A first job in retail, hospitality or anywhere else you dealt with customers

• French or another extra language